Using this website

This website is run by Yate Town Council.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the
    most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website aren’t fully accessible and we are working to bring these up to date:

  • most older PDF documents aren’t fully accessible to screen reader software
  • Some of the pictures do not have captions
  • Some of our links to other pages have not been updated to enable screen reader accessibility.

What to do if you can’t access parts of this website?

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please call or email us. We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and
Support Service (EASS)
.

Technical information about this website’s accessibility

Yate Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’). We plan to fix the existing links by September 2021. When we publish new content we’ll make sure link text meets accessibility standards.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

We plan to fix the existing files by September 2021. When we publish new content we’ll make sure the documents meets accessibility standards.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

Images on some pages don’t have alternative text.

We plan to add alt text to images on the home page by September 2021

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This statement was prepared on 23 September 2020. It was last updated on 29 March 2021.

This statement and website is reviewed annually however we review and make amendments as often as possible but guarantee that at least once a year it will be reviewed.

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